GOLDEN LAB INC

We proudly manufacture our products in-house out of East Gwillimbury, Canada.

You can purchase Golden Lab Inc products exclusively on goldenlabinc.com

Orders submitted on goldenlabinc.com process quickly. We will do our best to modify an existing order if you contact customer care at goldenlabinc@outlook.com, but we offer no guarantee that your order will be cancelled or modified.

Please contact us at goldenlabinc@outlook.com with your order number and we will get back to you ASAP.

Sometimes packages are incorrectly marked as delivered before they actually arrive. Your package will most likely arrive within a few days. If you do not receive your order in a couple of days, please contact our team at goldenlabinc@outlook.com with your order number and tracking information so that we may assist you further.

We ship within Canada, to US, and some International regions. For more information, please visit our Shipping & Returns page.

Shipping depends on destination. Please refer to our Shipping & Delivery section for more information.

Orders will be fulfilled within 5 business days. Once your order has been shipped, you should receive it within 5 - 8 business days. Have you been waiting longer? Please email goldenlabinc@outlook.com and we’ll get to the bottom of it.

Yes, we do ship internationally. Please refer to our Shipping & Delivery section for more information.

At Golden Lab Tags, we pride ourselves on delivering high-quality, customized pet tags that meet our rigorous standards. We inspect each item for quality before shipping to ensure you receive a flawless product. ​ Final Sale Policy: All our products are final sale. Due to the personalized nature of our items, we do not accept returns or offer refunds for non-defective products. ​ Defective Products: In the rare event that you receive a defective product, please follow these steps: 1. Contact Us: Email our customer service team at goldenlabinc@outlook.com within 30 days of receiving your order. Include your order number, a description of the defect, and clear photos/videos showing the issue. 2. Inspection: Our team will review your request and, if necessary, ask for additional information to assess the defect. 3. Return Authorization: If your product is deemed defective, we will issue a return authorization. Please do not send back products without this authorization. 4. Return Shipping: Once authorized, ship the defective product back to us using the instructions provided by our customer service team. We recommend using a trackable shipping method as we are not responsible for lost or damaged returns. The cost of return shipping is the responsibility of the buyer. 5. Replacement or Refund: Upon receiving and inspecting the defective product, we will either send a replacement at no additional cost to you or issue a refund, depending on your preference. Quality Assurance: Every item is carefully inspected for quality before it leaves our facility. We ensure that all customized details are correct and that the product meets our high standards. Our goal is to provide you with a flawless product every time. ​ Contact Information: For any questions or concerns regarding our return and refund policy, please contact us at: Email: goldenlabinc@outlook.com ​ We appreciate your understanding and thank you for choosing Golden Lab Inc. Your satisfaction is our top priority, and we are committed to providing you with the best possible service.